集美大学诚毅学院英语专业,商务英语

优马思教育-您的商务英语顾问

优马思教育制作

youmars.

旅游业英语

EnglishforTouri

第二课:接受预定房间

Lesson2:TakingaReservationOverthePhone

各位朋友好,欢迎您收听为旅游及怎么写作业人员提供的初级"旅游业英语"第二讲,我是澳洲广播电台的节目主持人马健媛.

在第一课中,我们学习了如何在接听时做自我介绍,在什么情况下用英语说早安和晚安等等.我们还学习了如何用英语表示日期,英语字母的国际无线电标准拼读方法,如何正确地称呼客人头衔以及有关YES和CERTAINLY这两个词汇的更加正式的表达方法.

在这一课中,我们要学习的内容包括如何用英语中AND这个词使一个问句听起来更加客气,如何礼貌地请客人重复他说的话以及当客人说"谢谢""Thankyou"的时候我们要如何回应.在我们学习新的对话之前,先让我们听一下接受预定房间的第一部分.

Leo:PlazaHotel,goodmorning.Leospeaking.

Mona:Ahyes,I'dliketobooktworoomormyselfandmyfather.

Couldyoutellmethecostofasingleroompernight

Leo:Certainly.Asingleroomis120dollarsAmerican,pernight.

Mona:Fine.

Leo:Andwhenwouldyouliketherooms

Mona:Fromthe25thtothe28thofSeptember.

Leo:Arrivingthe25thofSeptemberandleingonthe28thThreenights

Mona:That'sright.

Leo:Justaminuteplease等

Yes,weheroomsailablethen.Yourequiretwosinglerooms

Mona:Yes,thankyou.

Leo:CanIheyournameplease

Mona:MynameisMonaWhite.

Leo:Andyourfather'sname,MsWhite

Mona:JackWebber.

Leo:Couldyouspellthesurnameplease

Mona:Sure.W-Edouble-BE-R.

Leo:DoublePforPapa

Mona:No,doubleBforBro

现在我们继续收听第二讲"接受预定房间"

Leo:Andhowwillyoubepayingforyourroom,MsWhite

Mona:Bycreditcard.

Leo:Bothroomsonthesamecard

Mona:Yes.

Leo:Yourcardnumberplease

Mona:4434123456789902.

Leo:Doubleone,zerotwo

Mona:No,doubleninezerotwo.

这段对话您听懂了多少呢为了给蒙纳怀特预定房间,利奥记下了她的信用卡.现在我们再来听一遍这部分的对话,我会将这段对话翻译成汉语.

Leo:Andhowwillyoubepayingforyourroom,MsWhite

您要以何种方式支付房费呢,怀特女士

Mona:Bycreditcard.

我用信用卡支付

请注意利奥是如何使用英语AND这个词汇来开始一个新的话题的,他提出了信用卡的问题.如果不用AND这个词,他的问题就会显得有些突兀.请再听一遍对话并跟着重复

Leo:Andhowwillyoubepayingforyourroom,MsWhite

Andwhenwouldyouliketherooms

Andyourfather'sname

接下来我们一起听这段对话新的部分,我会将它们译成汉语

Leo:Yourcardnumberplease

请问您的信用卡

Mona:4434

4434

Mona:1234

1234

Mona:5678

5678

Mona:9902

9902

Leo:Doubleone,zerotwo

是1102吗

Mona:No,doubleninezerotwo.

不对,是9902

也许您已经注意到了,在拼读过程中如果出现字母或数字重叠的话,我们可以使用英文DOUBLE这个字.例如:DOUBLEB,DOUBLE4.请注意听录音并跟着重复

DoubleM

Room:Rdouble-OM

Double-8

6double-oh2

另外,"零"这个数字在英语里是"ZERO",也可以说成"OH",这两种说法可以交替使用.但通常我们会说DOUBLEOH,DOUBLEOH,而不说DOUBLEZERO,DOUBLEZERO.请再听一遍录音并跟着说.

Leo:Andhowwillyoubepayingforyourroom,MsWhite

Mona:Bycreditcard.

Leo:Bothroomsonthesamecard

Mona:Yes.

Leo:Yourcardnumberplease

Mona:4434123456789902.

Leo:Doubleone,zerotwo

Mona:No,doubleninezerotwo.

Leo:4434

1234

5678

9902

Mona:That'sright.

各位听众,您现在收听的是澳大利亚澳洲广播电台制作的"旅游业英语"

第二讲:"接受预定房间"

Lesson2:Takingareservationoverthephone.

请注意听这段对话的生词与表达方式

Leo:Doubleone,zerotwo

Mona:No,doubleninezerotwo.

Leo:Andtheexpirydate

Mona:Eleven,等

Leo:Couldyourepeatthatplease

Mona:Novemberthisyear.

Leo:Thankyou.I'vebookedtworoomorMsWhiteandMrWebber

fromWednesdaythe25thtoSaturdaythe28thofSeptember.

Mona:Thankyou.

Leo:You'rewele.We'llseeyouonthe5th,MsWhite.

Mona:Thanksalot.Goodbye.

Leo:Goodbye.

再听一遍,我会将这段话译成汉语

Leo:Doubleone,zerotwo

1102

Mona:No,doubleninezerotwo.

不对,是9902

Leo:Andtheexpirydate

请问您信用卡的有效日期

Mona:Eleven,等

十一月.....

Leo:Couldyourepeatthatplease

请您再重复一遍好吗

Mona:Novemberthisyear.

今年十一月

请注意听利奥是如何要求怀特女士澄清某些疑问的

Leo:Doubleone,zerotwo

利奥重复了他所听到的话,并且将他感到有疑问的部分用疑问的语气说出.我们再来听一遍利奥的话,请试着学习使用他的语气.

Mona:ThefifthofSeptember.

Leo:ThefifthofSeptember

Mona:Doubleninezerotwo.

Leo:Doubleninezerotwo

为了确认对话的正确意思,利奥还使用了下列说法

Leo:Couldyourepeatthatplease

请注意听并跟着重复

Listenandrepeat.

请您再重复一遍好吗

Couldyourepeatthatplease

请您再重复一遍好吗

Couldyourepeatthatplease

我们现在来听一段新的对话,我会将对话译成汉语

Leo:Thankyou.

谢谢

Leo:等I'vebookedtworoomorMsWhiteandMrWebber等

我为怀特女士和伟博先生预定了两个房间

Leo:...fromWednesdaythe25thtoSaturdaythe28thofSeptember.

入住日期从九月二十五日星期三到九月二十八日星期六

Mona:Thankyou.

谢谢

Leo:You'rewele...

不客气

Leo:等We'llseeyouonthe25th,MsWhite.

那我们二十五日见,怀特女士

Mona:Thanksalot.Goodbye.

非常感谢,再见

Leo:Goodbye.

再见

当别人说'谢谢"的时候,我们也要有礼貌地回复.利奥的说法是YOUAREWELCOME,这也许应该算是英语里最常用的一种说法了.另外,我们也可以说"MYPLEASURE",而澳洲人最流行的一种说法就是NOWORRIES,请听录音并跟着重复

Leo:You'rewele.

Leo:Mypleasure.

Leo:Noworries.

我们再听一遍这段对话,请您跟着重复.在利奥的讲话之后会有一段间隔.

Leo:Andtheexpirydate

Mona:Eleven,等

Leo:Couldyourepeatthatplease

Mona:Novemberthisyear.

Leo:Thankyou.

Leo:I'vebookedtworoomorMsWhiteandMrWebber等

Leo:等fromWednesdaythe25thtoSaturdaythe28thofSeptember.

Mona:Thankyou.

Leo:You'rewele.

Leo:We'llseeyouonthe25th,MsWhite.

Mona:Thanksalot.Goodbye.

Leo:Goodbye.

现在让我们把第一课和第二课中的对话一起完整地听一遍.

Leo:PlazaHotel,goodmorning.Leospeaking.

Mona:Ahyes,I'dliketobooktworoomormyselfandmyfather.

Couldyoutellmethecostofasingleroompernight

Leo:Certainly.Asingleroomis120dollarsAmerican,pernight.

Mona:Fine.

Leo:Andwhenwouldyouliketherooms

Mona:Fromthe25thtothe28thofSeptember.

Leo:Arrivingthe25thofSeptemberandleingonthe28thThreenights

Mona:That'sright.

Leo:Justaminuteplease.

Yes,weheroomsailablethen.Yourequiretwosinglerooms

Mona:Yes,thankyou.

Leo:CanIheyournameplease

Mona:MynameisMonaWhite.

Leo.Andyourfather'sname,MsWhite

Mona.JackWebber.

Leo:Couldyouspellthesurnameplease

Mona:Sure.W-E-doubleB-E-R.

Leo:DoublePforPapa

Mona:No,doubleBforBro

Leo:Andhowwillyoubepayingforyourroom,MsWhite

Mona:Bycreditcard.

Leo:Bothroomsonthesamecard

Mona:Yes.

Leo:Yourcardnumberplease

Mona:4434123456789902.

Leo:Doubleone,zerotwo

Mona:No,doubleninezerotwo.

Leo:4434123456789902

Mona:That'sright.

Leo:Andtheexpirydate

Mona:Eleven,等

Leo:Couldyourepeatthatplease

Mona:Novemberthisyear.

Leo:Thankyou.I'vebookedtworoomorMsWhiteandMrWebber

fromWednesdaythe25thtoSaturdaythe28thofSeptember.

Mona:Thankyou.

Leo:You'rewele.We'llseeyouonthe25th,MsWhite.

Mona:Thanksalot.Goodbye.

Leo:Goodbye.

以下是一些对话的重点,有时间的话您要多多地练习

Couldyourepeat,

Couldyourepeat,

Couldyourepeatthatplease

Oh-2double-6

OrOh-2double3

Couldyourepeat,

Couldyourepeat,

Couldyourepeatthatplease

Oh-2double-6

Oroh-2double-3

第二课到这里就全部结束了.在第三课中我们会学习"酒店入住".